FAQs
Frequently Asked Questions
What is CaribVitals?
CaribVitals Health Ltd helps you keep your health & wellness information organized between doctor visits, so important updates are easier to remember, review and discuss. We provide non-clinical support that brings your check-ins, health changes and appointment information into a clearer record over time.
Who is CaribVitals for?
CaribVitals is for people who want a more organized way to keep track of their health & wellness journey. It can be especially helpful when you have ongoing health concerns, several appointments or a family member helping you stay informed.
What do I receive as a client?
You receive ongoing support to keep your wellness information organized between doctor visits. As you share daily check-ins,
health changes and appointment updates, CaribVitals helps bring that information together into a clearer record of your health journey.
Each month, you receive a structured wellness report summarizing the information you provided. It helps you review what happened, remember important details and prepare for conversations with your healthcare provider. Over time, your reports help preserve a useful history instead of letting each update stand alone.
How is CaribVitals different from keeping my own notes?
Your own notes can be helpful, but details may end up spread across messages, calendars and documents. CaribVitals helps bring the information you share into an organized record and a monthly report, so you can look back over time and find important details when you need them.
Is CaribVitals a medical service?
No. CaribVitals does not diagnose conditions, prescribe treatment, interpret medical results or replace your doctor or other healthcare professional. Your healthcare provider remains the right person to answer medical questions and make clinical decisions.
How do I get started?
Contact CaribVitals to discuss the service and select a plan. Once your payment has been verified, we will send you an onboarding form to collect the information needed to get started. After onboarding is completed and your service is activated, we will send your welcome information and service instructions.
Do I have to submit a check-in every day?
Daily check-ins are highly recommended. Consistently recording your information helps build a more complete picture of what happened between doctor visits—details that can be easy to forget weeks or months later.
You can also submit an appointment update or report an important health change whenever it occurs. The information you provide is organized over time, so you can look back when your doctor asks about symptoms, changes or other events since your last visit. Your monthly report reflects the updates you shared during that reporting period.
Can a family member or caregiver be involved?
Yes, where appropriate. A named family member or caregiver can receive information only through the applicable caregiver arrangement and the client’s specific authorization. Selecting interest during onboarding is a request for follow-up; it does not automatically grant access or activate the add-on.
Can CaribVitals keep my documents organized?
Document Storage is available as an optional add-on. If you indicate interest during onboarding, we will follow up about the service and its requirements. Selecting it on the form does not itself activate storage access.
When can I contact CaribVitals?
Our operating hours are Monday to Friday, 9:00 AM to 4:00 PM AST. You can contact us through the channels listed on this website.
What if I need urgent medical help?
CaribVitals is not an emergency service and does not monitor submissions for urgent medical needs. If you believe you have a medical emergency, contact your local emergency services or seek immediate medical care.
Where can I read the full service
terms?
Our Terms of Service, Privacy Policy, and Refund & Cancellation Policy explain the applicable terms in full. Please read the current policies before purchasing or completing onboarding. This FAQ is a general guide and does not replace those policies.